The official ServiceNow MCP server gives AI agents access to IT service management workflows. It can create incidents, manage change requests, and surface service catalog operations.
Features:
- Create and update incidents, problems, and change requests
- Search knowledge base articles and service catalog items
- Manage workflows, approvals, and SLAs
- Query asset and configuration item data
- Access service desk analytics and trends
- Automate ticket routing and assignment
ServiceNow MCP is built for operations teams that want AI to automate service lifecycle management.